FAQs
How can I contact bestUSAvendor?
You can email us at bestusavendor@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from the United States of America
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12
hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund
after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
How long will it take to receive my order?
Due to high demand, orders may take between 1-2 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for
duties and taxes once you receive your order. Import taxes, duties and related customs fees may be
charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your country. For further details of charges,
please contact your local customs office.
How do I return an item?
Please contact us at bestusavendor@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please
include your order number, photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will
be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when the credit will be posted to your
account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit
card company. It may take some time before the refund is posted to your account.